Terms of Service

1. Acceptance of Terms

By accessing or using SmartRemind ("Service"), you agree to be bound by these Terms of Service ("Terms"). If you disagree with any part of the terms, you may not access the Service.

2. Description of Service

SmartRemind is an AI-powered reminder service that enables users to:

• Upload PDF documents for automated analysis and reminder extraction
• Submit text prompts for AI-based reminder generation (beta feature)
• Receive reminders via email or SMS notifications
• Manage and edit generated reminders through our web interface
• Schedule custom reminders with specific dates and times

Our service uses artificial intelligence (GPT-4o) to analyze your content and extract relevant dates, times, and tasks for reminder creation. We reserve the right to modify, suspend, or discontinue the Service at any time, with or without notice. We shall not be liable to you or any third party for any modification, suspension, or discontinuation of the Service.

3. User Accounts and Authentication

To use our Service, you need to subscribe and create an account. We support two secure authentication methods:

• Email Magic Link: Secure sign-in links sent to your verified email address
• Google OAuth: Sign in using your existing Google account with verified email

You are responsible for:

• Maintaining the security of your account credentials
• All activities that occur under your account
• Notifying us immediately of any unauthorized use of your account
• Keeping your email address current for account access and recovery

Accounts remain active for 10 years from creation, with no expiration for users who remain active. We are not responsible for any loss or damage arising from your failure to comply with this section.

4. Payments and Billing

We use a third-party payment processor (Stripe) to bill you for our Service. Stripe is a secure and widely used payment processing service (Used by OpenAI, Lyft, Amazon, and many more trusted organizations.)

By subscribing to our Service, you agree to:

• Pay the specified monthly subscription fee
• Provide current, complete, and accurate billing information
• Allow us to use third-party services for payment processing

Subscriptions are billed monthly and grant usage up to the specified limits. Subscription fees are non-refundable except where required by law.

5. Service Limits and Fair Usage

Each subscription plan includes the following limits:

• Up to 100 reminders that can be scheduled and delivered
• Maximum upload capacity of 100MB total across all documents
• AI processing token limits for document analysis and prompt generation
• Individual file size limit of 5MB per PDF document
• Account remains active for 10 years, with no expiration for active users
• SMS character limits to ensure message delivery compatibility

We reserve the right to change these limits, implement rate limiting, or impose additional restrictions to ensure fair usage of our service and maintain system performance for all users. Unused limits do not carry over and are not refundable upon expiry.

6. User Content and Responsibilities

Our Service allows you to upload, store, and process documents ("User Content"). You retain all rights to your User Content, and you are responsible for:

• The accuracy, quality, and legality of your User Content
• Having the necessary rights to upload and use the User Content
• Ensuring your User Content does not violate any third-party rights

You grant us a limited license to use your User Content solely for the purpose of providing the Service to you. We do not claim ownership of your User Content.

7. Prohibited Uses

You agree not to use the Service:

• In any way that violates any applicable laws or regulations
• To transmit or upload any material that contains viruses, malware, or other harmful code
• To attempt to gain unauthorized access to any part of the Service
• To interfere with or disrupt the operation of the Service
• To upload, process, or store sensitive personal information such as financial records, medical information, or government identification numbers
• For any unlawful, harmful, threatening, defamatory, or abusive purpose
• To upload, submit, or attempt to generate content that violates OpenAI's usage policies, including content that promotes violence, harassment, hate speech, self-harm, illegal activities, or other harmful material as determined by our automated content moderation systems

8. Content Moderation and Safety

To ensure a safe and compliant service, SmartRemind implements automated content moderation:

• All user-submitted content (documents and prompts) is automatically screened before processing
• All AI-generated responses are screened before delivery to users
• Content that violates our safety policies will be rejected with specific guidance on policy violations
• We reserve the right to suspend or terminate accounts that repeatedly attempt to submit prohibited content
• Our moderation systems are designed to detect harmful content including violence, harassment, hate speech, self-harm, sexual content, and illegal activities

If your content is flagged by our moderation system, you will receive a clear message indicating the policy violation and guidance on how to rephrase your request appropriately.

9. Intellectual Property

The Service and its original content (excluding User Content), features, and functionality are owned by SmartRemind and are protected by copyright, trademark, and other intellectual property laws.

SmartRemind's name, logos, branding elements, and any current or future trademarks may not be used in connection with any product or service without the prior written consent of SmartRemind.

10. Disclaimer of Warranties

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED.

We do not guarantee that the Service will be uninterrupted, timely, secure, or error-free. We do not warrant the accuracy or reliability of any reminders generated by our Service. You acknowledge that any reliance on the reminders generated by the Service is at your own risk.

11. Limitation of Liability

IN NO EVENT SHALL SMARTREMIND BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES.

Our liability is limited to the amount you paid for your subscription. In jurisdictions where limitation of liability for consequential or incidental damages is not allowed, our liability shall be limited to the maximum extent permitted by law.

12. Indemnification

You agree to defend, indemnify, and hold harmless SmartRemind and its affiliates from and against any claims, liabilities, damages, losses, and expenses, including, without limitation, reasonable legal and accounting fees, arising out of or in any way connected with your access to or use of the Service or your violation of these Terms.

13. Termination

We may terminate or suspend your access to the Service immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach the Terms.

Upon termination, your right to use the Service will immediately cease. All provisions of the Terms which by their nature should survive termination shall survive.

14. Changes to Terms

We reserve the right, at our sole discretion, to modify or replace these Terms at any time. We will provide notice of any changes by posting the new Terms on this page and updating the "Last Updated" date. Your continued use of the Service after any such changes constitutes your acceptance of the new Terms.

15. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the United States, without regard to its conflict of law provisions.

16. Contact Us

If you have any questions about these Terms, please contact us at support@getsmartremind.com.